{"id":38223,"date":"2026-10-16T13:39:13","date_gmt":"2026-10-16T17:39:13","guid":{"rendered":"https:\/\/knowledgeflow.org\/?post_type=resource&#038;p=38223"},"modified":"2026-10-16T16:24:54","modified_gmt":"2026-10-16T20:24:54","slug":"section-9-respond-to-incidents","status":"publish","type":"resource","link":"https:\/\/knowledgeflow.org\/uk\/resource\/section-9-respond-to-incidents\/","title":{"rendered":"\u0420\u043e\u0437\u0434\u0456\u043b 9: \u0420\u0435\u0430\u0433\u0443\u0432\u0430\u043d\u043d\u044f \u043d\u0430 \u0456\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0438 \u0442\u0430 \u043e\u0446\u0456\u043d\u043a\u0430 \u043d\u0435\u043e\u0431\u0445\u0456\u0434\u043d\u043e\u0441\u0442\u0456 \u043f\u043e\u0432\u0456\u0434\u043e\u043c\u043b\u0435\u043d\u043d\u044f"},"content":{"rendered":"<style>.kb-row-layout-id38223_eab073-e8 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id38223_eab073-e8 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id38223_eab073-e8 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id38223_eab073-e8{background-image:linear-gradient(270deg,var(--global-palette1,#3182CE) 71%,var(--global-palette9,#ffffff) 71%,var(--global-palette9,#ffffff) 100%);}.kb-row-layout-id38223_eab073-e8 > .kt-row-layout-overlay{opacity:0.20;mix-blend-mode:multiply;}@media all and (max-width: 1024px){.kb-row-layout-id38223_eab073-e8 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id38223_eab073-e8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_eab073-e8 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column38223_aca9ac-24 > .kt-inside-inner-col,.kadence-column38223_aca9ac-24 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_aca9ac-24 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_aca9ac-24 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_aca9ac-24 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_aca9ac-24 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_aca9ac-24{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_aca9ac-24 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_aca9ac-24 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_aca9ac-24\"><div class=\"kt-inside-inner-col\"><style>.kb-image38223_356193-01.kb-image-is-ratio-size, .kb-image38223_356193-01 .kb-image-is-ratio-size{max-width:484px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image38223_356193-01.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image38223_356193-01 .kb-image-is-ratio-size{align-self:unset;}.kb-image38223_356193-01{max-width:484px;}.image-is-svg.kb-image38223_356193-01{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image38223_356193-01 img{width:100%;}.kb-image38223_356193-01 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-right-radius:5px;border-bottom-left-radius:5px;}.kb-image38223_356193-01 img.kb-img, .kb-image38223_356193-01 .kb-img img{border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-right-radius:5px;border-bottom-left-radius:5px;object-position:48% 47%;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image38223_356193-01 size-full kb-image-is-ratio-size\"><div class=\"kb-is-ratio-image kb-image-ratio-square\"><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1289\" src=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Red-hologram-cybersecurity-2.png\" alt=\"cybersecurity incidents\" class=\"kb-img wp-image-38225\" title=\"\" srcset=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Red-hologram-cybersecurity-2.png 2000w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Red-hologram-cybersecurity-2-766x494.png 766w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Red-hologram-cybersecurity-2-18x12.png 18w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Red-hologram-cybersecurity-2-1536x990.png 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/div><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column38223_dd564f-b6 > .kt-inside-inner-col,.kadence-column38223_dd564f-b6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_dd564f-b6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_dd564f-b6 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_dd564f-b6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_dd564f-b6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_dd564f-b6{text-align:left;}.kadence-column38223_dd564f-b6{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_dd564f-b6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_dd564f-b6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_dd564f-b6 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_88827d-33, .wp-block-kadence-advancedheading.kt-adv-heading38223_88827d-33[data-kb-block=\"kb-adv-heading38223_88827d-33\"]{display:block;text-align:left;font-size:var(--global-kb-font-size-sm, 0.9rem);line-height:1;font-style:normal;text-transform:uppercase;letter-spacing:2px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_88827d-33 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_88827d-33[data-kb-block=\"kb-adv-heading38223_88827d-33\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_88827d-33 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_88827d-33[data-kb-block=\"kb-adv-heading38223_88827d-33\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading38223_88827d-33 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading38223_88827d-33\">Cybersecurity Starter Kit<\/span>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_ac5811-e3, .wp-block-kadence-advancedheading.kt-adv-heading38223_ac5811-e3[data-kb-block=\"kb-adv-heading38223_ac5811-e3\"]{margin-top:var(--global-kb-spacing-xs, 1rem);margin-bottom:var(--global-kb-spacing-sm, 1.5rem);text-align:left;font-size:36px;line-height:1.1;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_ac5811-e3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_ac5811-e3[data-kb-block=\"kb-adv-heading38223_ac5811-e3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_ac5811-e3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_ac5811-e3[data-kb-block=\"kb-adv-heading38223_ac5811-e3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading38223_ac5811-e3 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading38223_ac5811-e3\">Section 9: Respond to incidents and assess notification needs<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_2efaa8-20, .wp-block-kadence-advancedheading.kt-adv-heading38223_2efaa8-20[data-kb-block=\"kb-adv-heading38223_2efaa8-20\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_2efaa8-20 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_2efaa8-20[data-kb-block=\"kb-adv-heading38223_2efaa8-20\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_2efaa8-20 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_2efaa8-20[data-kb-block=\"kb-adv-heading38223_2efaa8-20\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading38223_2efaa8-20 wp-block-kadence-advancedheading has-theme-palette-8-color has-text-color\" data-kb-block=\"kb-adv-heading38223_2efaa8-20\">In this section, you&#8217;ll learn to:<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items38223_ab6f66-76:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items38223_ab6f66-76 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-lg, 3rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items38223_ab6f66-76 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items38223_ab6f66-76 .kb-svg-icon-wrap{color:var(--global-palette7, #EDF2F7);}.wp-block-kadence-iconlist.kt-svg-icon-list-items38223_ab6f66-76 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items38223_ab6f66-76 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items38223_ab6f66-76 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:var(--global-palette9, #ffffff);font-size:18px;line-height:1.2em;font-weight:600;color:var(--global-palette9, #ffffff);}.kt-svg-icon-list-items38223_ab6f66-76 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items38223_ab6f66-76 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-38223_eae964-48 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-38223_eae964-48\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_check-circle kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Recognize the signs of a cybersecurity incident and know when to take action.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-38223_fac3a5-51 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-38223_fac3a5-51\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_check-circle kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Create a clear incident response plan with assigned roles and responsibilities.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-38223_93974a-bb .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-38223_93974a-bb\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fas_check-circle kt-svg-icon-list-single\"><svg viewBox=\"0 0 512 512\"  fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Respond to incidents, report concerns, and recover safely to minimize disruptions.<br><\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id38223_16c07f-e6 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_16c07f-e6 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_16c07f-e6 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id38223_16c07f-e6 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_16c07f-e6 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id38223_16c07f-e6 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_16c07f-e6 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_4c2a9a-cd > .kt-inside-inner-col,.kadence-column38223_4c2a9a-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_4c2a9a-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_4c2a9a-cd > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_4c2a9a-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_4c2a9a-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_4c2a9a-cd{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_4c2a9a-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_4c2a9a-cd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_4c2a9a-cd inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_069637-a4, .wp-block-kadence-advancedheading.kt-adv-heading38223_069637-a4[data-kb-block=\"kb-adv-heading38223_069637-a4\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:left;font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_069637-a4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_069637-a4[data-kb-block=\"kb-adv-heading38223_069637-a4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_069637-a4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_069637-a4[data-kb-block=\"kb-adv-heading38223_069637-a4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading38223_069637-a4 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading38223_069637-a4\">Responding to incidents and assessing notification needs<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_514dde-63, .wp-block-kadence-advancedheading.kt-adv-heading38223_514dde-63[data-kb-block=\"kb-adv-heading38223_514dde-63\"]{max-width:96%;text-align:left;line-height:1.8;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_514dde-63 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_514dde-63[data-kb-block=\"kb-adv-heading38223_514dde-63\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_514dde-63 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_514dde-63[data-kb-block=\"kb-adv-heading38223_514dde-63\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_514dde-63, .wp-block-kadence-advancedheading.kt-adv-heading38223_514dde-63[data-kb-block=\"kb-adv-heading38223_514dde-63\"]{max-width:85%;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_514dde-63, .wp-block-kadence-advancedheading.kt-adv-heading38223_514dde-63[data-kb-block=\"kb-adv-heading38223_514dde-63\"]{max-width:100%;}}<\/style>\n<p class=\"kt-adv-heading38223_514dde-63 wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading38223_514dde-63\">Even with good safeguards, mistakes, equipment failures and cyberattacks can happen. Preparing a response helps your nonprofit act promptly, protect people and continue essential work.<br><strong>An incident-response plan explains who takes charge, whom to contact and what to do first.<\/strong> It can begin as a short document with a contact list and clear responsibilities. You do not need to investigate every problem yourselves, but you should know how to obtain help.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id38223_053d21-06 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_053d21-06 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_053d21-06 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id38223_053d21-06 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_053d21-06 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id38223_053d21-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_053d21-06 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full kb-theme-content-width\">\n<style>.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col{display:flex;}.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col,.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column38223_1daf5c-c7{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_1daf5c-c7{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_1daf5c-c7{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column38223_1daf5c-c7{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_1daf5c-c7{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kt-row-column-wrap > .kadence-column38223_1daf5c-c7{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_1daf5c-c7{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column38223_1daf5c-c7 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}.kadence-column38223_1daf5c-c7 {min-height: 300px!important;}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_1daf5c-c7 inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_b344dc-da, .wp-block-kadence-advancedheading.kt-adv-heading38223_b344dc-da[data-kb-block=\"kb-adv-heading38223_b344dc-da\"]{margin-top:0px;font-size:var(--global-kb-font-size-lg, 2rem);line-height:1em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_b344dc-da mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_b344dc-da[data-kb-block=\"kb-adv-heading38223_b344dc-da\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_b344dc-da img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_b344dc-da[data-kb-block=\"kb-adv-heading38223_b344dc-da\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_b344dc-da, .wp-block-kadence-advancedheading.kt-adv-heading38223_b344dc-da[data-kb-block=\"kb-adv-heading38223_b344dc-da\"]{text-align:left!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_b344dc-da, .wp-block-kadence-advancedheading.kt-adv-heading38223_b344dc-da[data-kb-block=\"kb-adv-heading38223_b344dc-da\"]{text-align:center!important;}}<\/style>\n<h2 class=\"kt-adv-heading38223_b344dc-da wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading38223_b344dc-da\">Know what needs reporting<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_cfd831-73, .wp-block-kadence-advancedheading.kt-adv-heading38223_cfd831-73[data-kb-block=\"kb-adv-heading38223_cfd831-73\"]{margin-bottom:var(--global-kb-spacing-md, 2rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_cfd831-73 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_cfd831-73[data-kb-block=\"kb-adv-heading38223_cfd831-73\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_cfd831-73 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_cfd831-73[data-kb-block=\"kb-adv-heading38223_cfd831-73\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_cfd831-73, .wp-block-kadence-advancedheading.kt-adv-heading38223_cfd831-73[data-kb-block=\"kb-adv-heading38223_cfd831-73\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading38223_cfd831-73 wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color\" data-kb-block=\"kb-adv-heading38223_cfd831-73\">An incident is an event that affects, or could affect, the security of your information, accounts, devices or services. Examples include:<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items38223_f2d4e9-45:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items38223_f2d4e9-45 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items38223_f2d4e9-45 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items38223_f2d4e9-45 .kb-svg-icon-wrap{font-size:26px;color:var(--global-palette1, #3182CE);}.wp-block-kadence-iconlist.kt-svg-icon-list-items38223_f2d4e9-45 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items38223_f2d4e9-45 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items38223_f2d4e9-45 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:var(--global-palette4, #2D3748);font-size:20px;font-weight:700;color:var(--global-palette4, #2D3748);}.kt-svg-icon-list-items38223_f2d4e9-45 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items38223_f2d4e9-45 kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-38223_a4a1a7-24 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-38223_a4a1a7-24\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">A confidential file sent to the wrong recipient.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-38223_5cdc71-41 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-38223_5cdc71-41\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">A lost device containing organizational information.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-38223_00d3ed-54 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-38223_00d3ed-54\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Unexpected account activity or access changes.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-38223_d28e28-27 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-38223_d28e28-27\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">A password entered on a fake sign-in page.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-38223_b3579c-4e .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-38223_b3579c-4e\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Files becoming inaccessible or a ransomware message appearing.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-38223_cd162b-e8 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-38223_cd162b-e8\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">A provider reporting an incident affecting your information.<\/span><\/li>\n<\/ul><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_91e7a3-a2, .wp-block-kadence-advancedheading.kt-adv-heading38223_91e7a3-a2[data-kb-block=\"kb-adv-heading38223_91e7a3-a2\"]{margin-bottom:var(--global-kb-spacing-md, 2rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_91e7a3-a2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_91e7a3-a2[data-kb-block=\"kb-adv-heading38223_91e7a3-a2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_91e7a3-a2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_91e7a3-a2[data-kb-block=\"kb-adv-heading38223_91e7a3-a2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_91e7a3-a2, .wp-block-kadence-advancedheading.kt-adv-heading38223_91e7a3-a2[data-kb-block=\"kb-adv-heading38223_91e7a3-a2\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading38223_91e7a3-a2 wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color\" data-kb-block=\"kb-adv-heading38223_91e7a3-a2\">Not every outage is a cyberattack, and not every incident involves personal information. Report concerns promptly so the appropriate person can assess them. Staff and volunteers should not have to prove that harm occurred before asking for help.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col{display:flex;}.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-md, 2rem);}.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col,.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col{column-gap:10px;}.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column38223_6fb09a-a1{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_6fb09a-a1{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col{background-color:var(--global-palette7, #EDF2F7);}.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_6fb09a-a1{text-align:center;}.kadence-column38223_6fb09a-a1{position:relative;}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column38223_6fb09a-a1{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_6fb09a-a1{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);flex-direction:column;justify-content:center;}.kt-row-column-wrap > .kadence-column38223_6fb09a-a1{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_6fb09a-a1{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column38223_6fb09a-a1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_6fb09a-a1 kb-section-dir-vertical\"><div class=\"kt-inside-inner-col\"><style>.kb-image38223_e13aa0-8f .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kb-image38223_e13aa0-8f img.kb-img, .kb-image38223_e13aa0-8f .kb-img img{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image38223_e13aa0-8f size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1545\" height=\"2000\" src=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/man-sitting-behind-laptop.png\" alt=\"man writing incidents report\" class=\"kb-img wp-image-38224\" title=\"\" srcset=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/man-sitting-behind-laptop.png 1545w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/man-sitting-behind-laptop-9x12.png 9w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/man-sitting-behind-laptop-768x994.png 768w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/man-sitting-behind-laptop-1187x1536.png 1187w\" sizes=\"auto, (max-width: 1545px) 100vw, 1545px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id38223_7a3186-5f > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_7a3186-5f > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_7a3186-5f > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id38223_7a3186-5f > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_7a3186-5f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id38223_7a3186-5f > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_7a3186-5f alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_e9f672-6b > .kt-inside-inner-col,.kadence-column38223_e9f672-6b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_e9f672-6b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_e9f672-6b > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_e9f672-6b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_e9f672-6b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_e9f672-6b{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_e9f672-6b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_e9f672-6b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_e9f672-6b inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_b63b7b-80, .wp-block-kadence-advancedheading.kt-adv-heading38223_b63b7b-80[data-kb-block=\"kb-adv-heading38223_b63b7b-80\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:left;font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_b63b7b-80 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_b63b7b-80[data-kb-block=\"kb-adv-heading38223_b63b7b-80\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_b63b7b-80 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_b63b7b-80[data-kb-block=\"kb-adv-heading38223_b63b7b-80\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading38223_b63b7b-80 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading38223_b63b7b-80\">Prepare before you need the plan<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_3525ec-ce, .wp-block-kadence-advancedheading.kt-adv-heading38223_3525ec-ce[data-kb-block=\"kb-adv-heading38223_3525ec-ce\"]{max-width:96%;text-align:left;line-height:1.8;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_3525ec-ce mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_3525ec-ce[data-kb-block=\"kb-adv-heading38223_3525ec-ce\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_3525ec-ce img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_3525ec-ce[data-kb-block=\"kb-adv-heading38223_3525ec-ce\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_3525ec-ce, .wp-block-kadence-advancedheading.kt-adv-heading38223_3525ec-ce[data-kb-block=\"kb-adv-heading38223_3525ec-ce\"]{max-width:85%;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_3525ec-ce, .wp-block-kadence-advancedheading.kt-adv-heading38223_3525ec-ce[data-kb-block=\"kb-adv-heading38223_3525ec-ce\"]{max-width:100%;}}<\/style>\n<p class=\"kt-adv-heading38223_3525ec-ce wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading38223_3525ec-ce\">Agree on the following arrangements:<\/p>\n\n\n<style>.kb-row-layout-id38223_e55607-4b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_e55607-4b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_e55607-4b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id38223_e55607-4b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_e55607-4b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id38223_e55607-4b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_e55607-4b alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_1ab0a8-a0 > .kt-inside-inner-col,.kadence-column38223_1ab0a8-a0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_1ab0a8-a0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_1ab0a8-a0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_1ab0a8-a0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_1ab0a8-a0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_1ab0a8-a0{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_1ab0a8-a0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_1ab0a8-a0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_1ab0a8-a0\"><div class=\"kt-inside-inner-col\"><style>.kb-table-container38223_1a83a5-7d{font-size:var(--global-kb-font-size-sm, 0.9rem);font-family:var( --global-body-font-family, inherit );color:var(--global-palette5, #4A5568);overflow-x:auto;}.kb-table38223_1a83a5-7d tr > *:nth-child(1){width:30%;}.kb-table38223_1a83a5-7d tr > *:nth-child(2){width:30%;}.kb-table38223_1a83a5-7d tr > *:nth-child(3){width:30%;}.kb-table38223_1a83a5-7d tr > *:nth-child(4){width:30%;}.kb-table38223_1a83a5-7d{table-layout:fixed;width:100%;}.kb-table-container .kb-table38223_1a83a5-7d th{font-size:16px;font-family:var( --global-heading-font-family, inherit );font-weight:600;text-transform:uppercase;color:var(--global-palette9, #ffffff);padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);text-align:center;}.kb-table-container .kb-table38223_1a83a5-7d caption{text-align:center;}.kb-table-container .kb-table38223_1a83a5-7d td{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);text-align:left;}.kb-table-container .kb-table38223_1a83a5-7d tr:nth-of-type(even){background-color:var(--global-palette7, #EDF2F7);}.kb-table-container .kb-table38223_1a83a5-7d tr:nth-of-type(odd){background-color:var(--global-palette8, #F7FAFC);}@media all and (max-width: 1024px){.kb-table-container .kb-table38223_1a83a5-7d th{padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}}@media all and (max-width: 1024px){.kb-table-container .kb-table38223_1a83a5-7d td{padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}}@media all and (max-width: 767px){.kb-table38223_1a83a5-7d tr > *:nth-child(1){width:200px;}.kb-table38223_1a83a5-7d tr > *:nth-child(2){width:200px;}.kb-table38223_1a83a5-7d tr > *:nth-child(3){width:250px;}.kb-table38223_1a83a5-7d tr > *:nth-child(4){width:150px;}.kb-table-container .kb-table38223_1a83a5-7d th{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kb-table-container .kb-table38223_1a83a5-7d td{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style><div class=\"kb-table-container kb-table-container38223_1a83a5-7d wp-block-kadence-table\"><table class=\"kb-table kb-table38223_1a83a5-7d\">\n<style>.kb-table-container .kb-table tr.kb-table-row38223_430868-58{background-color:var(--global-palette1, #3182CE);height:70px;}<\/style><tr class=\"kb-table-row kb-table-row38223_430868-58\">\n<th  scope=\"col\" class=\"kb-table-data kb-table-data38223_be459c-9b\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_10b4a7-4e, .wp-block-kadence-advancedheading.kt-adv-heading38223_10b4a7-4e[data-kb-block=\"kb-adv-heading38223_10b4a7-4e\"]{text-align:left;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_10b4a7-4e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_10b4a7-4e[data-kb-block=\"kb-adv-heading38223_10b4a7-4e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_10b4a7-4e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_10b4a7-4e[data-kb-block=\"kb-adv-heading38223_10b4a7-4e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<div class=\"kt-adv-heading38223_10b4a7-4e wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading38223_10b4a7-4e\">Responsibility<\/div>\n\n<\/th>\n\n<th  scope=\"col\" class=\"kb-table-data kb-table-data38223_3ba8b8-b0\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_a086c4-7d, .wp-block-kadence-advancedheading.kt-adv-heading38223_a086c4-7d[data-kb-block=\"kb-adv-heading38223_a086c4-7d\"]{text-align:left;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_a086c4-7d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_a086c4-7d[data-kb-block=\"kb-adv-heading38223_a086c4-7d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_a086c4-7d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_a086c4-7d[data-kb-block=\"kb-adv-heading38223_a086c4-7d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<div class=\"kt-adv-heading38223_a086c4-7d wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading38223_a086c4-7d\">What to establish<\/div>\n\n<\/th>\n<\/tr>\n\n<style>.kb-table-container .kb-table tr.kb-table-row38223_80e68d-e5{background-color:var(--global-palette7, #EDF2F7);}<\/style><tr class=\"kb-table-row kb-table-row38223_80e68d-e5\">\n<td  class=\"kb-table-data kb-table-data38223_85c9e9-bd\">\n\n<p class=\"wp-block-paragraph\">Coordinate the response<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_0a8c4c-9a\">\n\n<p class=\"wp-block-paragraph\">A lead person and backup who can organize actions and obtain decisions<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row38223_e1314b-76\">\n<td  class=\"kb-table-data kb-table-data38223_9d7c30-37\">\n\n<p class=\"wp-block-paragraph\">Provide technical help<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_679fe8-8e\">\n\n<p class=\"wp-block-paragraph\">Trusted provider contacts, support hours and emergency assistance arrangements<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row38223_717ed2-82\">\n<td  class=\"kb-table-data kb-table-data38223_bf8379-3b\">\n\n<p class=\"wp-block-paragraph\">Assess privacy and notification requirements<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_f9d6bb-dd\">\n\n<p class=\"wp-block-paragraph\">A designated person who can seek appropriate privacy or legal advice<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row38223_61243d-07\">\n<td  class=\"kb-table-data kb-table-data38223_c78c1e-b1\">\n\n<p class=\"wp-block-paragraph\">Approve decisions and communications<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_1866c7-4b\">\n\n<p class=\"wp-block-paragraph\">Who authorizes spending, service changes and messages to affected people<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row38223_9d9fde-11\">\n<td  class=\"kb-table-data kb-table-data38223_baaed5-87\">\n\n<p class=\"wp-block-paragraph\">Maintain essential services<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_711944-09\">\n\n<p class=\"wp-block-paragraph\">What must continue and how staff can work safely during a disruption<\/p>\n\n<\/td>\n<\/tr>\n<\/table><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_689fb3-83, .wp-block-kadence-advancedheading.kt-adv-heading38223_689fb3-83[data-kb-block=\"kb-adv-heading38223_689fb3-83\"]{max-width:96%;text-align:left;line-height:1.8;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_689fb3-83 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_689fb3-83[data-kb-block=\"kb-adv-heading38223_689fb3-83\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_689fb3-83 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_689fb3-83[data-kb-block=\"kb-adv-heading38223_689fb3-83\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_689fb3-83, .wp-block-kadence-advancedheading.kt-adv-heading38223_689fb3-83[data-kb-block=\"kb-adv-heading38223_689fb3-83\"]{max-width:85%;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_689fb3-83, .wp-block-kadence-advancedheading.kt-adv-heading38223_689fb3-83[data-kb-block=\"kb-adv-heading38223_689fb3-83\"]{max-width:100%;}}<\/style>\n<p class=\"kt-adv-heading38223_689fb3-83 wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading38223_689fb3-83\">Keep a protected copy of the plan and contact details available if your normal email or shared drive cannot be accessed. Include financial institutions, important providers and any insurer your organization uses.<br>Check which privacy requirements and contractual notification obligations apply before an incident occurs.<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-38223_54ea89-94 .kt-block-spacer{height:120px;}.wp-block-kadence-spacer.kt-block-spacer-38223_54ea89-94 .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette2, #2B6CB0);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-38223_54ea89-94\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_eaa7c5-52, .wp-block-kadence-advancedheading.kt-adv-heading38223_eaa7c5-52[data-kb-block=\"kb-adv-heading38223_eaa7c5-52\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:left;font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_eaa7c5-52 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_eaa7c5-52[data-kb-block=\"kb-adv-heading38223_eaa7c5-52\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_eaa7c5-52 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_eaa7c5-52[data-kb-block=\"kb-adv-heading38223_eaa7c5-52\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading38223_eaa7c5-52 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading38223_eaa7c5-52\">First response: report, limit harm and record<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The right action depends on what happened. A misdirected email needs a different response from a potentially infected laptop.<\/p>\n\n\n<style>.kb-row-layout-id38223_72ebb6-f3 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_72ebb6-f3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_72ebb6-f3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-lg, 4rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);}.kb-row-layout-id38223_72ebb6-f3 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id38223_72ebb6-f3 > .kt-row-column-wrap{grid-template-columns:repeat(4, minmax(0, 1fr));}.kb-row-layout-id38223_72ebb6-f3 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_72ebb6-f3 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id38223_72ebb6-f3 > .kt-row-column-wrap{grid-template-columns:repeat(4, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id38223_72ebb6-f3 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id38223_72ebb6-f3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_72ebb6-f3 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-4-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_84dfba-4a > .kt-inside-inner-col,.kadence-column38223_84dfba-4a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_84dfba-4a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_84dfba-4a > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_84dfba-4a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_84dfba-4a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_84dfba-4a{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_84dfba-4a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_84dfba-4a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_84dfba-4a inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box38223_4ab697-3d .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box38223_4ab697-3d .kt-blocks-info-box-link-wrap{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:rgba(255,255,255,0);padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kt-info-box38223_4ab697-3d .kt-blocks-info-box-link-wrap:hover{background:rgba(255,255,255,0);}.kt-info-box38223_4ab697-3d .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box38223_4ab697-3d .kt-info-svg-icon-flip, .kt-info-box38223_4ab697-3d .kt-blocks-info-box-number{font-size:160px;}.kt-info-box38223_4ab697-3d .kt-blocks-info-box-number{font-style:normal;}.kt-info-box38223_4ab697-3d .kt-blocks-info-box-media{color:var(--global-palette7, #EDF2F7);background:rgba(255,255,255,0);border-color:rgba(68,68,68,0);border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-info-box38223_4ab697-3d .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:var(--global-palette7, #EDF2F7);background:rgba(255,255,255,0);border-color:#eeeeee;}.kt-info-box38223_4ab697-3d .kt-infobox-textcontent div.kt-blocks-info-box-title{color:var(--global-palette3, #1A202C);font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:700;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box38223_4ab697-3d .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette4, #2D3748);}.kt-info-box38223_4ab697-3d .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box38223_4ab697-3d .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore,.kt-info-box38223_4ab697-3d .kt-blocks-info-box-link-wrap .kt-blocks-info-box-learnmore:focus{color:#ffffff;background:#444444;border-color:#444444;}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box38223_4ab697-3d\"><div class=\"kt-blocks-info-box-link-wrap kt-blocks-info-box-media-align-left kt-info-halign-left kb-info-box-vertical-media-align-top\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-number-container kt-info-number-animate-none\"><div class=\"kadence-info-box-number-inner-container\"><div class=\"kt-blocks-info-box-number\">1<\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><div class=\"kt-blocks-info-box-title\">Report through a trusted route.<\/div><p class=\"kt-blocks-info-box-text\">Contact the response lead or backup. If email may be compromised, use another established channel.<\/p><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column38223_536f31-b2 > .kt-inside-inner-col,.kadence-column38223_536f31-b2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_536f31-b2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_536f31-b2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_536f31-b2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_536f31-b2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_536f31-b2{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_536f31-b2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_536f31-b2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_536f31-b2 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box38223_2410b3-e5 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box38223_2410b3-e5 .kt-blocks-info-box-link-wrap{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:rgba(255,255,255,0);padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kt-info-box38223_2410b3-e5 .kt-blocks-info-box-link-wrap:hover{background:rgba(255,255,255,0);}.kt-info-box38223_2410b3-e5 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box38223_2410b3-e5 .kt-info-svg-icon-flip, .kt-info-box38223_2410b3-e5 .kt-blocks-info-box-number{font-size:160px;}.kt-info-box38223_2410b3-e5 .kt-blocks-info-box-number{font-style:normal;}.kt-info-box38223_2410b3-e5 .kt-blocks-info-box-media{color:var(--global-palette7, #EDF2F7);background:rgba(255,255,255,0);border-color:rgba(68,68,68,0);border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-info-box38223_2410b3-e5 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:var(--global-palette7, #EDF2F7);background:rgba(255,255,255,0);border-color:#eeeeee;}.kt-info-box38223_2410b3-e5 .kt-infobox-textcontent div.kt-blocks-info-box-title{color:var(--global-palette3, #1A202C);font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:700;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box38223_2410b3-e5 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette4, #2D3748);}.kt-info-box38223_2410b3-e5 .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box38223_2410b3-e5 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore,.kt-info-box38223_2410b3-e5 .kt-blocks-info-box-link-wrap .kt-blocks-info-box-learnmore:focus{color:#ffffff;background:#444444;border-color:#444444;}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box38223_2410b3-e5\"><div class=\"kt-blocks-info-box-link-wrap kt-blocks-info-box-media-align-left kt-info-halign-left kb-info-box-vertical-media-align-top\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-number-container kt-info-number-animate-none\"><div class=\"kadence-info-box-number-inner-container\"><div class=\"kt-blocks-info-box-number\">2<\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><div class=\"kt-blocks-info-box-title\">Stop the activity that could worsen the situation.<\/div><p class=\"kt-blocks-info-box-text\">Stop sending information, approving requests or interacting with the person involved.<\/p><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column38223_9a9600-bb > .kt-inside-inner-col,.kadence-column38223_9a9600-bb > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_9a9600-bb > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_9a9600-bb > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_9a9600-bb > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_9a9600-bb > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_9a9600-bb{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_9a9600-bb > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_9a9600-bb > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_9a9600-bb inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box38223_c0eb00-fb .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box38223_c0eb00-fb .kt-blocks-info-box-link-wrap{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:rgba(255,255,255,0);padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kt-info-box38223_c0eb00-fb .kt-blocks-info-box-link-wrap:hover{background:rgba(255,255,255,0);}.kt-info-box38223_c0eb00-fb .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box38223_c0eb00-fb .kt-info-svg-icon-flip, .kt-info-box38223_c0eb00-fb .kt-blocks-info-box-number{font-size:160px;}.kt-info-box38223_c0eb00-fb .kt-blocks-info-box-number{font-style:normal;}.kt-info-box38223_c0eb00-fb .kt-blocks-info-box-media{color:var(--global-palette7, #EDF2F7);background:rgba(255,255,255,0);border-color:rgba(68,68,68,0);border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-info-box38223_c0eb00-fb .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:var(--global-palette7, #EDF2F7);background:rgba(255,255,255,0);border-color:#eeeeee;}.kt-info-box38223_c0eb00-fb .kt-infobox-textcontent div.kt-blocks-info-box-title{color:var(--global-palette3, #1A202C);font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:700;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box38223_c0eb00-fb .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette4, #2D3748);}.kt-info-box38223_c0eb00-fb .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box38223_c0eb00-fb .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore,.kt-info-box38223_c0eb00-fb .kt-blocks-info-box-link-wrap .kt-blocks-info-box-learnmore:focus{color:#ffffff;background:#444444;border-color:#444444;}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box38223_c0eb00-fb\"><div class=\"kt-blocks-info-box-link-wrap kt-blocks-info-box-media-align-left kt-info-halign-left kb-info-box-vertical-media-align-top\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-number-container kt-info-number-animate-none\"><div class=\"kadence-info-box-number-inner-container\"><div class=\"kt-blocks-info-box-number\">3<\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><div class=\"kt-blocks-info-box-title\">Take appropriate containment action.<\/div><p class=\"kt-blocks-info-box-text\">With the response lead or provider, restrict exposed sharing, secure affected accounts or isolate an affected device.<\/p><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column38223_b66c56-2e > .kt-inside-inner-col,.kadence-column38223_b66c56-2e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_b66c56-2e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_b66c56-2e > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_b66c56-2e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_b66c56-2e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_b66c56-2e{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_b66c56-2e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_b66c56-2e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_b66c56-2e inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box38223_40e09e-2a .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box38223_40e09e-2a .kt-blocks-info-box-link-wrap{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:rgba(255,255,255,0);padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kt-info-box38223_40e09e-2a .kt-blocks-info-box-link-wrap:hover{background:rgba(255,255,255,0);}.kt-info-box38223_40e09e-2a .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box38223_40e09e-2a .kt-info-svg-icon-flip, .kt-info-box38223_40e09e-2a .kt-blocks-info-box-number{font-size:160px;}.kt-info-box38223_40e09e-2a .kt-blocks-info-box-number{font-style:normal;}.kt-info-box38223_40e09e-2a .kt-blocks-info-box-media{color:var(--global-palette7, #EDF2F7);background:rgba(255,255,255,0);border-color:rgba(68,68,68,0);border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-info-box38223_40e09e-2a .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:var(--global-palette7, #EDF2F7);background:rgba(255,255,255,0);border-color:#eeeeee;}.kt-info-box38223_40e09e-2a .kt-infobox-textcontent div.kt-blocks-info-box-title{color:var(--global-palette3, #1A202C);font-size:var(--global-kb-font-size-md, 1.25rem);font-weight:700;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box38223_40e09e-2a .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette4, #2D3748);}.kt-info-box38223_40e09e-2a .kt-blocks-info-box-learnmore{background:transparent;border-color:#555555;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box38223_40e09e-2a .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-learnmore,.kt-info-box38223_40e09e-2a .kt-blocks-info-box-link-wrap .kt-blocks-info-box-learnmore:focus{color:#ffffff;background:#444444;border-color:#444444;}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box38223_40e09e-2a\"><div class=\"kt-blocks-info-box-link-wrap kt-blocks-info-box-media-align-left kt-info-halign-left kb-info-box-vertical-media-align-top\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-number-container kt-info-number-animate-none\"><div class=\"kadence-info-box-number-inner-container\"><div class=\"kt-blocks-info-box-number\">4<\/div><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><div class=\"kt-blocks-info-box-title\">Record what is known and obtain help.<\/div><p class=\"kt-blocks-info-box-text\">Note times, affected accounts or files, actions taken and unresolved questions.<\/p><\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">If a device appears infected, disconnect it from networks if you can do so safely and contact your trusted support provider. Avoid wiping, reinstalling or restarting it as an improvised fix; these actions can remove evidence. Canadian Centre for Cyber Security guidance emphasizes preserving evidence when responding to a compromised system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If money has been sent fraudulently, contact the financial institution immediately through a trusted route. Do not wait for the wider assessment to finish.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<style>.kb-row-layout-id38223_4ec12d-ff > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_4ec12d-ff > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_4ec12d-ff > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id38223_4ec12d-ff > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_4ec12d-ff > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id38223_4ec12d-ff > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_4ec12d-ff alignfull has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_72bca7-40 > .kt-inside-inner-col,.kadence-column38223_72bca7-40 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_72bca7-40 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_72bca7-40 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_72bca7-40 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_72bca7-40 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_72bca7-40{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_72bca7-40 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_72bca7-40 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_72bca7-40 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_a77d43-f0, .wp-block-kadence-advancedheading.kt-adv-heading38223_a77d43-f0[data-kb-block=\"kb-adv-heading38223_a77d43-f0\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:left;font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_a77d43-f0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_a77d43-f0[data-kb-block=\"kb-adv-heading38223_a77d43-f0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_a77d43-f0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_a77d43-f0[data-kb-block=\"kb-adv-heading38223_a77d43-f0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading38223_a77d43-f0 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading38223_a77d43-f0\">A first-response script<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_42ba4d-a3, .wp-block-kadence-advancedheading.kt-adv-heading38223_42ba4d-a3[data-kb-block=\"kb-adv-heading38223_42ba4d-a3\"]{max-width:96%;text-align:left;line-height:1.8;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_42ba4d-a3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_42ba4d-a3[data-kb-block=\"kb-adv-heading38223_42ba4d-a3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_42ba4d-a3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_42ba4d-a3[data-kb-block=\"kb-adv-heading38223_42ba4d-a3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_42ba4d-a3, .wp-block-kadence-advancedheading.kt-adv-heading38223_42ba4d-a3[data-kb-block=\"kb-adv-heading38223_42ba4d-a3\"]{max-width:85%;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_42ba4d-a3, .wp-block-kadence-advancedheading.kt-adv-heading38223_42ba4d-a3[data-kb-block=\"kb-adv-heading38223_42ba4d-a3\"]{max-width:100%;}}<\/style>\n<p class=\"kt-adv-heading38223_42ba4d-a3 wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading38223_42ba4d-a3\">Use this when receiving an incident report:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u201cThank you for reporting this. Please stop the activity involved and keep the relevant message or information available. Tell me what happened, when you noticed it, which account, device or information was involved, and what you have already done. You do not need to know whether it was definitely an attack. We will coordinate the next steps.\u201d<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ask for facts without blame. Prompt reporting can help limit harm; fear of embarrassment can delay it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do not ask someone to send passwords, sign-in codes or unnecessary copies of sensitive records as part of the report.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id38223_6f345e-5c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_6f345e-5c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_6f345e-5c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-md, 2rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id38223_6f345e-5c > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id38223_6f345e-5c ,.kb-row-layout-id38223_6f345e-5c h1,.kb-row-layout-id38223_6f345e-5c h2,.kb-row-layout-id38223_6f345e-5c h3,.kb-row-layout-id38223_6f345e-5c h4,.kb-row-layout-id38223_6f345e-5c h5,.kb-row-layout-id38223_6f345e-5c h6{color:var(--global-palette3, #1A202C);}.kb-row-layout-id38223_6f345e-5c a{color:var(--global-palette4, #2D3748);}.kb-row-layout-id38223_6f345e-5c a:hover{color:var(--global-palette5, #4A5568);}@media all and (max-width: 1024px){.kb-row-layout-id38223_6f345e-5c > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id38223_6f345e-5c > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_6f345e-5c alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_48709f-47 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-lg, 3rem);}.kadence-column38223_48709f-47 > .kt-inside-inner-col,.kadence-column38223_48709f-47 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_48709f-47 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_48709f-47 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_48709f-47 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_48709f-47 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_48709f-47{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_48709f-47 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_48709f-47 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_48709f-47\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_0365ab-b4, .wp-block-kadence-advancedheading.kt-adv-heading38223_0365ab-b4[data-kb-block=\"kb-adv-heading38223_0365ab-b4\"]{font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.2;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_0365ab-b4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_0365ab-b4[data-kb-block=\"kb-adv-heading38223_0365ab-b4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_0365ab-b4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_0365ab-b4[data-kb-block=\"kb-adv-heading38223_0365ab-b4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading38223_0365ab-b4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading38223_0365ab-b4\">Preserve information without spreading it<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_a7dbdb-8a, .wp-block-kadence-advancedheading.kt-adv-heading38223_a7dbdb-8a[data-kb-block=\"kb-adv-heading38223_a7dbdb-8a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_a7dbdb-8a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_a7dbdb-8a[data-kb-block=\"kb-adv-heading38223_a7dbdb-8a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_a7dbdb-8a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_a7dbdb-8a[data-kb-block=\"kb-adv-heading38223_a7dbdb-8a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading38223_a7dbdb-8a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading38223_a7dbdb-8a\">Keep relevant messages, screenshots, provider notices and records of actions securely. Technical support may need original messages or system records to establish what happened.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Limit access to incident records. Describe affected information where possible rather than copying entire client files into an incident log. <strong>Record:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When the event happened, if known, and when it was discovered.<\/li>\n\n\n\n<li>What information, accounts, devices or services may be affected.<\/li>\n\n\n\n<li>Who may have received or accessed information.<\/li>\n\n\n\n<li>Containment actions and who performed them.<\/li>\n\n\n\n<li>Advice received, decisions made and follow-up needed.<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_e88bdc-c8, .wp-block-kadence-advancedheading.kt-adv-heading38223_e88bdc-c8[data-kb-block=\"kb-adv-heading38223_e88bdc-c8\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_e88bdc-c8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_e88bdc-c8[data-kb-block=\"kb-adv-heading38223_e88bdc-c8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_e88bdc-c8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_e88bdc-c8[data-kb-block=\"kb-adv-heading38223_e88bdc-c8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading38223_e88bdc-c8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading38223_e88bdc-c8\">Distinguish confirmed facts from assumptions. Update the record as new information becomes available.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column38223_6295f9-f5 > .kt-inside-inner-col,.kadence-column38223_6295f9-f5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_6295f9-f5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_6295f9-f5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_6295f9-f5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_6295f9-f5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_6295f9-f5{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_6295f9-f5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_6295f9-f5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_6295f9-f5\"><div class=\"kt-inside-inner-col\"><style>.kb-image38223_b72872-90 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kb-image38223_b72872-90 img.kb-img, .kb-image38223_b72872-90 .kb-img img{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image38223_b72872-90\"><img loading=\"lazy\" decoding=\"async\" width=\"1545\" height=\"2000\" src=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/tablet-with-icon-holograms.png\" alt=\"\" class=\"kb-img wp-image-38215\" title=\"\" srcset=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/tablet-with-icon-holograms.png 1545w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/tablet-with-icon-holograms-768x994.png 768w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/tablet-with-icon-holograms-1187x1536.png 1187w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/tablet-with-icon-holograms-9x12.png 9w\" sizes=\"auto, (max-width: 1545px) 100vw, 1545px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-38223_fac885-bb .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-38223_fac885-bb .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette2, #2B6CB0);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-38223_fac885-bb\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n<style>.kb-row-layout-id38223_a7a464-13 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_a7a464-13 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_a7a464-13 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id38223_a7a464-13 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_a7a464-13 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id38223_a7a464-13 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_a7a464-13 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_aa60f7-1d > .kt-inside-inner-col,.kadence-column38223_aa60f7-1d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_aa60f7-1d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_aa60f7-1d > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_aa60f7-1d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_aa60f7-1d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_aa60f7-1d{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_aa60f7-1d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_aa60f7-1d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_aa60f7-1d inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_6a3879-d1, .wp-block-kadence-advancedheading.kt-adv-heading38223_6a3879-d1[data-kb-block=\"kb-adv-heading38223_6a3879-d1\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:left;font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_6a3879-d1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_6a3879-d1[data-kb-block=\"kb-adv-heading38223_6a3879-d1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_6a3879-d1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_6a3879-d1[data-kb-block=\"kb-adv-heading38223_6a3879-d1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading38223_6a3879-d1 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading38223_6a3879-d1\">Decide whether personal information is involved<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_fd24ff-ea, .wp-block-kadence-advancedheading.kt-adv-heading38223_fd24ff-ea[data-kb-block=\"kb-adv-heading38223_fd24ff-ea\"]{max-width:96%;text-align:left;line-height:1.8;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_fd24ff-ea mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_fd24ff-ea[data-kb-block=\"kb-adv-heading38223_fd24ff-ea\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_fd24ff-ea img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_fd24ff-ea[data-kb-block=\"kb-adv-heading38223_fd24ff-ea\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_fd24ff-ea, .wp-block-kadence-advancedheading.kt-adv-heading38223_fd24ff-ea[data-kb-block=\"kb-adv-heading38223_fd24ff-ea\"]{max-width:85%;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_fd24ff-ea, .wp-block-kadence-advancedheading.kt-adv-heading38223_fd24ff-ea[data-kb-block=\"kb-adv-heading38223_fd24ff-ea\"]{max-width:100%;}}<\/style>\n<p class=\"kt-adv-heading38223_fd24ff-ea wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading38223_fd24ff-ea\">A privacy breach can involve lost personal information, unauthorized access or accidental disclosure. It does not require a hacker.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, emailing a participant list to the wrong person may require privacy assessment even if all your accounts remain secure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Notification triage means identifying which requirements and contacts need attention.<\/strong> It is an initial assessment, not a substitute for the advice needed to make a difficult decision.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column38223_8e0e17-3a > .kt-inside-inner-col,.kadence-column38223_8e0e17-3a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_8e0e17-3a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_8e0e17-3a > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_8e0e17-3a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_8e0e17-3a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_8e0e17-3a{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_8e0e17-3a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_8e0e17-3a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_8e0e17-3a\"><div class=\"kt-inside-inner-col\"><style>.kb-table-container38223_41109f-3b{font-size:var(--global-kb-font-size-sm, 0.9rem);font-family:var( --global-body-font-family, inherit );color:var(--global-palette5, #4A5568);overflow-x:auto;}.kb-table38223_41109f-3b tr > *:nth-child(1){width:30%;}.kb-table38223_41109f-3b tr > *:nth-child(2){width:30%;}.kb-table38223_41109f-3b tr > *:nth-child(3){width:30%;}.kb-table38223_41109f-3b tr > *:nth-child(4){width:30%;}.kb-table38223_41109f-3b{table-layout:fixed;width:100%;}.kb-table-container .kb-table38223_41109f-3b th{font-size:16px;font-family:var( --global-heading-font-family, inherit );font-weight:600;text-transform:uppercase;color:var(--global-palette9, #ffffff);padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);text-align:center;}.kb-table-container .kb-table38223_41109f-3b caption{text-align:center;}.kb-table-container .kb-table38223_41109f-3b td{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);text-align:left;}.kb-table-container .kb-table38223_41109f-3b tr:nth-of-type(even){background-color:var(--global-palette7, #EDF2F7);}.kb-table-container .kb-table38223_41109f-3b tr:nth-of-type(odd){background-color:var(--global-palette8, #F7FAFC);}@media all and (max-width: 1024px){.kb-table-container .kb-table38223_41109f-3b th{padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}}@media all and (max-width: 1024px){.kb-table-container .kb-table38223_41109f-3b td{padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}}@media all and (max-width: 767px){.kb-table38223_41109f-3b tr > *:nth-child(1){width:200px;}.kb-table38223_41109f-3b tr > *:nth-child(2){width:200px;}.kb-table38223_41109f-3b tr > *:nth-child(3){width:250px;}.kb-table38223_41109f-3b tr > *:nth-child(4){width:150px;}.kb-table-container .kb-table38223_41109f-3b th{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kb-table-container .kb-table38223_41109f-3b td{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}}<\/style><div class=\"kb-table-container kb-table-container38223_41109f-3b wp-block-kadence-table\"><table class=\"kb-table kb-table38223_41109f-3b\">\n<style>.kb-table-container .kb-table tr.kb-table-row38223_eb00e9-fb{background-color:var(--global-palette1, #3182CE);height:70px;}<\/style><tr class=\"kb-table-row kb-table-row38223_eb00e9-fb\">\n<th  scope=\"col\" class=\"kb-table-data kb-table-data38223_9169a6-ba\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_b18111-b6, .wp-block-kadence-advancedheading.kt-adv-heading38223_b18111-b6[data-kb-block=\"kb-adv-heading38223_b18111-b6\"]{text-align:left;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_b18111-b6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_b18111-b6[data-kb-block=\"kb-adv-heading38223_b18111-b6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_b18111-b6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_b18111-b6[data-kb-block=\"kb-adv-heading38223_b18111-b6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<div class=\"kt-adv-heading38223_b18111-b6 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading38223_b18111-b6\">Question<\/div>\n\n<\/th>\n\n<th  scope=\"col\" class=\"kb-table-data kb-table-data38223_88ba01-67\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_6a31d1-aa, .wp-block-kadence-advancedheading.kt-adv-heading38223_6a31d1-aa[data-kb-block=\"kb-adv-heading38223_6a31d1-aa\"]{text-align:left;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_6a31d1-aa mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_6a31d1-aa[data-kb-block=\"kb-adv-heading38223_6a31d1-aa\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_6a31d1-aa img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_6a31d1-aa[data-kb-block=\"kb-adv-heading38223_6a31d1-aa\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<div class=\"kt-adv-heading38223_6a31d1-aa wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading38223_6a31d1-aa\">What to establish<\/div>\n\n<\/th>\n<\/tr>\n\n<style>.kb-table-container .kb-table tr.kb-table-row38223_821b24-b6{background-color:var(--global-palette7, #EDF2F7);}<\/style><tr class=\"kb-table-row kb-table-row38223_821b24-b6\">\n<td  class=\"kb-table-data kb-table-data38223_427e58-9d\">\n\n<p class=\"wp-block-paragraph\">What information was involved?<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_ba734f-50\">\n\n<p class=\"wp-block-paragraph\">Types of information, sensitivity and the people affected<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row38223_4705b2-6a\">\n<td  class=\"kb-table-data kb-table-data38223_71d360-b2\">\n\n<p class=\"wp-block-paragraph\">What happened to it?<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_08277d-3b\">\n\n<p class=\"wp-block-paragraph\">Whether it was lost, accessed, copied, disclosed or made publicly available<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row38223_31520c-92\">\n<td  class=\"kb-table-data kb-table-data38223_e4358c-57\">\n\n<p class=\"wp-block-paragraph\">What harm could result?<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_16e2b9-67\">\n\n<p class=\"wp-block-paragraph\">Risks to safety, finances, identity, reputation, relationships or access to services<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row38223_095231-ca\">\n<td  class=\"kb-table-data kb-table-data38223_fa31e4-35\">\n\n<p class=\"wp-block-paragraph\">How likely is misuse?<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_91c83d-ed\">\n\n<p class=\"wp-block-paragraph\">Who received or could access it, whether it was protected and what evidence is available<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row38223_16205a-91\">\n<td  class=\"kb-table-data kb-table-data38223_33b3a3-1d\">\n\n<p class=\"wp-block-paragraph\">What requirements apply?<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_7e09bf-a4\">\n\n<p class=\"wp-block-paragraph\">Relevant privacy laws, contracts, funder requirements and insurance conditions<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row38223_adaa9d-9d\">\n<td  class=\"kb-table-data kb-table-data38223_6720c6-c5\">\n\n<p class=\"wp-block-paragraph\">Who needs action or notification?<\/p>\n\n<\/td>\n\n<td  class=\"kb-table-data kb-table-data38223_79dc3d-1c\">\n\n<p class=\"wp-block-paragraph\">Affected individuals, regulators, partners, providers or others who can help reduce harm<\/p>\n\n<\/td>\n<\/tr>\n<\/table><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id38223_e7f725-79 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_e7f725-79 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_e7f725-79 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id38223_e7f725-79 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_e7f725-79 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id38223_e7f725-79 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_e7f725-79 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_852e49-e2 > .kt-inside-inner-col,.kadence-column38223_852e49-e2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_852e49-e2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_852e49-e2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_852e49-e2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_852e49-e2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_852e49-e2{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_852e49-e2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_852e49-e2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_852e49-e2 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_8929c0-7f, .wp-block-kadence-advancedheading.kt-adv-heading38223_8929c0-7f[data-kb-block=\"kb-adv-heading38223_8929c0-7f\"]{max-width:96%;text-align:left;line-height:1.8;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_8929c0-7f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_8929c0-7f[data-kb-block=\"kb-adv-heading38223_8929c0-7f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_8929c0-7f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_8929c0-7f[data-kb-block=\"kb-adv-heading38223_8929c0-7f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_8929c0-7f, .wp-block-kadence-advancedheading.kt-adv-heading38223_8929c0-7f[data-kb-block=\"kb-adv-heading38223_8929c0-7f\"]{max-width:85%;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_8929c0-7f, .wp-block-kadence-advancedheading.kt-adv-heading38223_8929c0-7f[data-kb-block=\"kb-adv-heading38223_8929c0-7f\"]{max-width:100%;}}<\/style>\n<p class=\"kt-adv-heading38223_8929c0-7f wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading38223_8929c0-7f\"><strong>Do not assume that a small number of affected people means low risk. One person\u2019s exposed information could have serious consequences.<\/strong><\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<style>.kb-row-layout-id38223_2e42f7-50 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_2e42f7-50 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_2e42f7-50 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id38223_2e42f7-50 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_2e42f7-50 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id38223_2e42f7-50 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_2e42f7-50 alignfull has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_439c05-71 > .kt-inside-inner-col,.kadence-column38223_439c05-71 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_439c05-71 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_439c05-71 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_439c05-71 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_439c05-71 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_439c05-71{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_439c05-71 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_439c05-71 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_439c05-71 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_94d9d3-ac, .wp-block-kadence-advancedheading.kt-adv-heading38223_94d9d3-ac[data-kb-block=\"kb-adv-heading38223_94d9d3-ac\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:left;font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_94d9d3-ac mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_94d9d3-ac[data-kb-block=\"kb-adv-heading38223_94d9d3-ac\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_94d9d3-ac img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_94d9d3-ac[data-kb-block=\"kb-adv-heading38223_94d9d3-ac\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading38223_94d9d3-ac wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading38223_94d9d3-ac\">Understand the Canadian notification context<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_b9e2af-cb, .wp-block-kadence-advancedheading.kt-adv-heading38223_b9e2af-cb[data-kb-block=\"kb-adv-heading38223_b9e2af-cb\"]{max-width:96%;text-align:left;line-height:1.8;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_b9e2af-cb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_b9e2af-cb[data-kb-block=\"kb-adv-heading38223_b9e2af-cb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_b9e2af-cb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_b9e2af-cb[data-kb-block=\"kb-adv-heading38223_b9e2af-cb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_b9e2af-cb, .wp-block-kadence-advancedheading.kt-adv-heading38223_b9e2af-cb[data-kb-block=\"kb-adv-heading38223_b9e2af-cb\"]{max-width:85%;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_b9e2af-cb, .wp-block-kadence-advancedheading.kt-adv-heading38223_b9e2af-cb[data-kb-block=\"kb-adv-heading38223_b9e2af-cb\"]{max-width:100%;}}<\/style>\n<p class=\"kt-adv-heading38223_b9e2af-cb wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading38223_b9e2af-cb\">As discussed in Section 6, nonprofit status does not automatically determine which privacy law applies. PIPEDA may apply to commercial activities, while provincial or sector-specific requirements may also be relevant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Where PIPEDA applies<\/strong>, a breach involving personal information under the organization\u2019s control must be reported to the Office of the Privacy Commissioner of Canada, and affected individuals notified, when it creates a <strong>real risk of significant harm<\/strong>. Assessment considers the information\u2019s sensitivity and the likelihood of misuse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Required reporting and notification must occur as soon as feasible after determining that such a breach occurred. Records of all applicable breaches must be kept for at least two years, including breaches that do not meet the notification threshold.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other requirements can have different thresholds or deadlines. Obtain appropriate advice promptly when applicability or notification is uncertain. Do not wait for a complete investigation before checking time-sensitive obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Privacy Commissioner\u2019s <a href=\"https:\/\/www.priv.gc.ca\/en\/report-a-concern\/report-a-privacy-breach-at-your-organization\/report-a-privacy-breach-at-your-business\/\" target=\"_blank\" rel=\"noopener\">breach guidance and risk assessment resources<\/a> can support this assessment.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id38223_356187-22 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_356187-22 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_356187-22 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id38223_356187-22 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id38223_356187-22 ,.kb-row-layout-id38223_356187-22 h1,.kb-row-layout-id38223_356187-22 h2,.kb-row-layout-id38223_356187-22 h3,.kb-row-layout-id38223_356187-22 h4,.kb-row-layout-id38223_356187-22 h5,.kb-row-layout-id38223_356187-22 h6{color:var(--global-palette3, #1A202C);}.kb-row-layout-id38223_356187-22 a{color:var(--global-palette4, #2D3748);}.kb-row-layout-id38223_356187-22 a:hover{color:var(--global-palette5, #4A5568);}@media all and (max-width: 1024px){.kb-row-layout-id38223_356187-22 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id38223_356187-22 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_356187-22 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_cc7331-91 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-lg, 3rem);}.kadence-column38223_cc7331-91 > .kt-inside-inner-col,.kadence-column38223_cc7331-91 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_cc7331-91 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_cc7331-91 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_cc7331-91 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_cc7331-91 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_cc7331-91{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_cc7331-91 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_cc7331-91 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_cc7331-91\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_d867c7-71, .wp-block-kadence-advancedheading.kt-adv-heading38223_d867c7-71[data-kb-block=\"kb-adv-heading38223_d867c7-71\"]{font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.2;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_d867c7-71 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_d867c7-71[data-kb-block=\"kb-adv-heading38223_d867c7-71\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_d867c7-71 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_d867c7-71[data-kb-block=\"kb-adv-heading38223_d867c7-71\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading38223_d867c7-71 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading38223_d867c7-71\">Communicate clearly and safely<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When notifying people, explain what is known, what information is involved, what your organization is doing and what they can do to protect themselves. Provide a trusted contact for questions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Meet the content and delivery requirements that apply. Avoid unsupported assurances such as \u201cno one accessed the information\u201d when that has not been established.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Choose a communication method that does not create another exposure. For example, a group email should not reveal the identities of affected clients, and a message to someone in a vulnerable situation needs careful consideration of a safe contact route.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Coordinate updates so staff give consistent, accurate information.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column38223_37d80f-2e > .kt-inside-inner-col,.kadence-column38223_37d80f-2e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_37d80f-2e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_37d80f-2e > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_37d80f-2e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_37d80f-2e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_37d80f-2e{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_37d80f-2e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_37d80f-2e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_37d80f-2e\"><div class=\"kt-inside-inner-col\"><style>.kb-image38223_d41990-a5 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kb-image38223_d41990-a5 img.kb-img, .kb-image38223_d41990-a5 .kb-img img{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image38223_d41990-a5 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1545\" height=\"2000\" src=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/man-communicating.png\" alt=\"\" class=\"kb-img wp-image-38226\" title=\"\" srcset=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/man-communicating.png 1545w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/man-communicating-9x12.png 9w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/man-communicating-768x994.png 768w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/man-communicating-1187x1536.png 1187w\" sizes=\"auto, (max-width: 1545px) 100vw, 1545px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-38223_a49e07-47 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-38223_a49e07-47 .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette2, #2B6CB0);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-38223_a49e07-47\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n<style>.kb-row-layout-id38223_8030e2-40 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_8030e2-40 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_8030e2-40 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id38223_8030e2-40 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_8030e2-40 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id38223_8030e2-40 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_8030e2-40 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_717eb9-3a > .kt-inside-inner-col,.kadence-column38223_717eb9-3a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_717eb9-3a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_717eb9-3a > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_717eb9-3a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_717eb9-3a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_717eb9-3a{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_717eb9-3a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_717eb9-3a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_717eb9-3a inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_7c5538-ba, .wp-block-kadence-advancedheading.kt-adv-heading38223_7c5538-ba[data-kb-block=\"kb-adv-heading38223_7c5538-ba\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:left;font-size:var(--global-kb-font-size-xl, 3rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_7c5538-ba mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_7c5538-ba[data-kb-block=\"kb-adv-heading38223_7c5538-ba\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_7c5538-ba img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_7c5538-ba[data-kb-block=\"kb-adv-heading38223_7c5538-ba\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading38223_7c5538-ba wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading38223_7c5538-ba\">Restore safely and learn from the event<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_3d040a-f0, .wp-block-kadence-advancedheading.kt-adv-heading38223_3d040a-f0[data-kb-block=\"kb-adv-heading38223_3d040a-f0\"]{max-width:100%;text-align:left;line-height:1.8;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_3d040a-f0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_3d040a-f0[data-kb-block=\"kb-adv-heading38223_3d040a-f0\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_3d040a-f0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_3d040a-f0[data-kb-block=\"kb-adv-heading38223_3d040a-f0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_3d040a-f0, .wp-block-kadence-advancedheading.kt-adv-heading38223_3d040a-f0[data-kb-block=\"kb-adv-heading38223_3d040a-f0\"]{max-width:85%;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_3d040a-f0, .wp-block-kadence-advancedheading.kt-adv-heading38223_3d040a-f0[data-kb-block=\"kb-adv-heading38223_3d040a-f0\"]{max-width:100%;}}<\/style>\n<p class=\"kt-adv-heading38223_3d040a-f0 wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading38223_3d040a-f0\">Before restoring files or returning to ordinary work, confirm with the appropriate support person that the cause has been addressed and access is safe.<br>Decide what needs recovery first, using the priorities and backup arrangements from earlier sections. Record temporary working arrangements and review them when normal services resume.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Afterwards ask:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What helped us respond?<\/li>\n\n\n\n<li>What slowed us down?<\/li>\n\n\n\n<li>Which safeguard, instruction or agreement needs improvement?<\/li>\n\n\n\n<li>Who will complete that improvement, and by when?<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_b1aaa0-ba, .wp-block-kadence-advancedheading.kt-adv-heading38223_b1aaa0-ba[data-kb-block=\"kb-adv-heading38223_b1aaa0-ba\"]{max-width:100%;text-align:left;line-height:1.8;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_b1aaa0-ba mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_b1aaa0-ba[data-kb-block=\"kb-adv-heading38223_b1aaa0-ba\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_b1aaa0-ba img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_b1aaa0-ba[data-kb-block=\"kb-adv-heading38223_b1aaa0-ba\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_b1aaa0-ba, .wp-block-kadence-advancedheading.kt-adv-heading38223_b1aaa0-ba[data-kb-block=\"kb-adv-heading38223_b1aaa0-ba\"]{max-width:85%;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_b1aaa0-ba, .wp-block-kadence-advancedheading.kt-adv-heading38223_b1aaa0-ba[data-kb-block=\"kb-adv-heading38223_b1aaa0-ba\"]{max-width:100%;}}<\/style>\n<p class=\"kt-adv-heading38223_b1aaa0-ba wp-block-kadence-advancedheading has-theme-palette-4-color has-text-color\" data-kb-block=\"kb-adv-heading38223_b1aaa0-ba\">Focus on changes that reduce the chance or impact of a recurrence.<\/p>\n\n\n<style>.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box38223_6916e5-4d .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box38223_6916e5-4d .kt-blocks-info-box-link-wrap{border-top:10px solid var(--global-palette7, #EDF2F7);border-right:10px solid var(--global-palette7, #EDF2F7);border-bottom:10px solid var(--global-palette7, #EDF2F7);border-left:10px solid var(--global-palette7, #EDF2F7);background:var(--global-palette8, #F7FAFC);padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kt-info-box38223_6916e5-4d .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box38223_6916e5-4d .kt-info-svg-icon-flip, .kt-info-box38223_6916e5-4d .kt-blocks-info-box-number{font-size:50px;}.kt-info-box38223_6916e5-4d .kt-blocks-info-box-media{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kt-info-box38223_6916e5-4d .kt-blocks-info-box-media-container{margin-top:0px;margin-right:15px;margin-bottom:0px;margin-left:15px;}.kt-info-box38223_6916e5-4d .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}@media all and (max-width: 1024px){.kt-info-box38223_6916e5-4d .kt-blocks-info-box-link-wrap{border-top:10px solid var(--global-palette7, #EDF2F7);border-right:10px solid var(--global-palette7, #EDF2F7);border-bottom:10px solid var(--global-palette7, #EDF2F7);border-left:10px solid var(--global-palette7, #EDF2F7);}}@media all and (max-width: 767px){.kt-info-box38223_6916e5-4d .kt-blocks-info-box-link-wrap{border-top:10px solid var(--global-palette7, #EDF2F7);border-right:10px solid var(--global-palette7, #EDF2F7);border-bottom:10px solid var(--global-palette7, #EDF2F7);border-left:10px solid var(--global-palette7, #EDF2F7);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box38223_6916e5-4d\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-top kt-info-halign-left\"><div class=\"kt-infobox-textcontent\"><h2 class=\"kt-blocks-info-box-title\">A suggested policy rule<\/h2><p class=\"kt-blocks-info-box-text\">Actual or possible incidents must be reported promptly to the designated contact or backup. The response lead coordinates containment, evidence preservation, recovery and assessment of notification requirements. Decisions and actions must be recorded, required communications made promptly, and follow-up improvements assigned.<\/p><\/div><\/span><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Before adopting this rule, name the contacts, decision-makers and sources of technical and privacy advice.<\/em><\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id38223_c3720b-8c > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id38223_c3720b-8c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id38223_c3720b-8c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:minmax(0, calc(45% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)))minmax(0, calc(55% - ((var(--global-kb-gap-lg, 4rem) * 1 )\/2)));}.kb-row-layout-id38223_c3720b-8c{background-image:linear-gradient(90deg,var(--global-palette7,#EDF2F7) 65%,var(--global-palette9,#ffffff) 65%);}.kb-row-layout-id38223_c3720b-8c > .kt-row-layout-overlay{opacity:1;}@media all and (max-width: 1024px){.kb-row-layout-id38223_c3720b-8c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-3xl, 6.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id38223_c3720b-8c > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-3xl, 6.5rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_c3720b-8c alignfull has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column38223_0d7f6d-58 > .kt-inside-inner-col,.kadence-column38223_0d7f6d-58 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_0d7f6d-58 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_0d7f6d-58 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_0d7f6d-58 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_0d7f6d-58 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_0d7f6d-58{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_0d7f6d-58 > .kt-inside-inner-col{padding-right:0px;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column38223_0d7f6d-58{text-align:center;}}@media all and (max-width: 767px){.kadence-column38223_0d7f6d-58 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column38223_0d7f6d-58, .kt-inside-inner-col > .kadence-column38223_0d7f6d-58:not(.specificity){margin-bottom:var(--global-kb-spacing-md, 2rem);}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_0d7f6d-58 kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_e76f2c-c7, .wp-block-kadence-advancedheading.kt-adv-heading38223_e76f2c-c7[data-kb-block=\"kb-adv-heading38223_e76f2c-c7\"]{display:block;text-align:left;font-size:var(--global-kb-font-size-sm, 0.9rem);line-height:1;font-style:normal;text-transform:uppercase;letter-spacing:2px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_e76f2c-c7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_e76f2c-c7[data-kb-block=\"kb-adv-heading38223_e76f2c-c7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_e76f2c-c7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_e76f2c-c7[data-kb-block=\"kb-adv-heading38223_e76f2c-c7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<span class=\"kt-adv-heading38223_e76f2c-c7 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading38223_e76f2c-c7\">Activity<\/span>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_7135ff-cf, .wp-block-kadence-advancedheading.kt-adv-heading38223_7135ff-cf[data-kb-block=\"kb-adv-heading38223_7135ff-cf\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-lg, 3rem);font-size:var(--global-kb-font-size-xxl, 4rem);line-height:1.2;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_7135ff-cf mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_7135ff-cf[data-kb-block=\"kb-adv-heading38223_7135ff-cf\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_7135ff-cf img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_7135ff-cf[data-kb-block=\"kb-adv-heading38223_7135ff-cf\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_7135ff-cf, .wp-block-kadence-advancedheading.kt-adv-heading38223_7135ff-cf[data-kb-block=\"kb-adv-heading38223_7135ff-cf\"]{font-size:var(--global-kb-font-size-lg, 2rem);text-align:left!important;}}<\/style>\n<h1 class=\"kt-adv-heading38223_7135ff-cf wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading38223_7135ff-cf\">Practice your first response<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Discuss this scenario: <strong>A volunteer reports that a spreadsheet containing client information was sent to an external recipient by mistake.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do not assume that requesting deletion resolves the incident. Record the response and assess the circumstances.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns38223_65e7c1-37{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns38223_65e7c1-37 .kt-button{font-weight:normal;font-style:normal;}.kt-btns38223_65e7c1-37 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns38223_65e7c1-37 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns38223_65e7c1-37 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns38223_65e7c1-37 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns38223_65e7c1-37 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns38223_65e7c1-37 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns38223_65e7c1-37 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn.kb-btns38223_65e7c1-37{justify-content:flex-start;}}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns38223_65e7c1-37\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn38223_71b23e-b5.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn38223_71b23e-b5.kb-button{font-size:var(--global-kb-font-size-sm, 0.9rem);letter-spacing:1px;text-transform:uppercase;}<\/style><a class=\"kb-button kt-button button kb-btn38223_71b23e-b5 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Practice-your-first-response-worksheet-1.png\"><span class=\"kt-btn-inner-text\">Download worksheet here<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column38223_dbf601-ea > .kt-inside-inner-col,.kadence-column38223_dbf601-ea > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_dbf601-ea > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_dbf601-ea > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_dbf601-ea > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_dbf601-ea > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_dbf601-ea{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_dbf601-ea > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_dbf601-ea > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_dbf601-ea inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.kb-image38223_2f6f66-f5.kb-image-is-ratio-size, .kb-image38223_2f6f66-f5 .kb-image-is-ratio-size{max-width:1064px;width:100%;}.wp-block-kadence-column > .kt-inside-inner-col > .kb-image38223_2f6f66-f5.kb-image-is-ratio-size, .wp-block-kadence-column > .kt-inside-inner-col > .kb-image38223_2f6f66-f5 .kb-image-is-ratio-size{align-self:unset;}.kb-image38223_2f6f66-f5{max-width:1064px;}.image-is-svg.kb-image38223_2f6f66-f5{-webkit-flex:0 1 100%;flex:0 1 100%;}.image-is-svg.kb-image38223_2f6f66-f5 img{width:100%;}.kb-image38223_2f6f66-f5 .kb-image-has-overlay:after{opacity:0.3;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kb-image38223_2f6f66-f5 img.kb-img, .kb-image38223_2f6f66-f5 .kb-img img{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;box-shadow:0px 0px 60px 5px rgba(0, 0, 0, 0.2);}@media all and (max-width: 1024px){.kb-image38223_2f6f66-f5 img.kb-img, .kb-image38223_2f6f66-f5 .kb-img img{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 767px){.wp-block-kadence-image.kb-image38223_2f6f66-f5:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-right:0px;margin-left:0px;}.kb-image38223_2f6f66-f5 img.kb-img, .kb-image38223_2f6f66-f5 .kb-img img{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}<\/style>\n<figure class=\"wp-block-kadence-image kb-image38223_2f6f66-f5 size-full kb-image-is-ratio-size\"><div class=\"kb-is-ratio-image kb-image-ratio-land43\"><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1414\" src=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Practice-your-first-response-example.png\" alt=\"\" class=\"kb-img wp-image-38228\" title=\"\" srcset=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Practice-your-first-response-example.png 2000w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Practice-your-first-response-example-17x12.png 17w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Practice-your-first-response-example-767x542.png 767w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/Practice-your-first-response-example-1536x1086.png 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/div><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\">Your takeaway<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">By the end of this section, you should have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A response lead, backup and trusted support contacts.<\/li>\n\n\n\n<li>A clear first-reporting process.<\/li>\n\n\n\n<li>A way to document incidents and assess notification needs.<\/li>\n\n\n\n<li>A plan for safe recovery and follow-up.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Next, you will bring these safeguards together to practice protecting your nonprofit from scams and fraud, even when a request appears familiar and believable.<\/strong><\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-38223_614499-14 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-38223_614499-14 .kt-divider{border-top-width:1px;height:1px;border-top-color:var(--global-palette2, #2B6CB0);width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-38223_614499-14\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n<style>.kb-row-layout-id38223_6d64b2-48 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id38223_6d64b2-48 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id38223_6d64b2-48 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:93px;padding-right:20px;padding-bottom:80px;padding-left:20px;grid-template-columns:minmax(0, calc(41.6% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(58.4% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id38223_6d64b2-48 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id38223_6d64b2-48 > .kt-row-column-wrap{padding-top:0px;padding-right:150px;padding-bottom:60px;padding-left:150px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id38223_6d64b2-48 > .kt-row-column-wrap{padding-top:40px;padding-right:30px;padding-bottom:40px;padding-left:30px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id38223_6d64b2-48 alignfull has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column38223_9f519b-73 > .kt-inside-inner-col,.kadence-column38223_9f519b-73 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_9f519b-73 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_9f519b-73 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_9f519b-73 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_9f519b-73 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_9f519b-73{position:relative;}@media all and (max-width: 1024px){.kadence-column38223_9f519b-73 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column38223_9f519b-73 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_9f519b-73 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1374\" height=\"1289\" src=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/scam-laptop-and-mask-edited.png\" alt=\"\" class=\"wp-image-38230\" style=\"border-style:none;border-width:0px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\" title=\"\" srcset=\"https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/scam-laptop-and-mask-edited.png 1374w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/scam-laptop-and-mask-edited-768x720.png 768w, https:\/\/knowledgeflow.org\/wp-content\/uploads\/2026\/10\/scam-laptop-and-mask-edited-13x12.png 13w\" sizes=\"auto, (max-width: 1374px) 100vw, 1374px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column38223_8b4e41-59 > .kt-inside-inner-col,.kadence-column38223_8b4e41-59 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column38223_8b4e41-59 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column38223_8b4e41-59 > .kt-inside-inner-col{flex-direction:column;}.kadence-column38223_8b4e41-59 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column38223_8b4e41-59 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column38223_8b4e41-59{position:relative;}.kadence-column38223_8b4e41-59, .kt-inside-inner-col > .kadence-column38223_8b4e41-59:not(.specificity){margin-top:50px;margin-left:100px;}@media all and (max-width: 1024px){.kadence-column38223_8b4e41-59 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column38223_8b4e41-59, .kt-inside-inner-col > .kadence-column38223_8b4e41-59:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}@media all and (max-width: 767px){.kadence-column38223_8b4e41-59 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column38223_8b4e41-59, .kt-inside-inner-col > .kadence-column38223_8b4e41-59:not(.specificity){margin-top:0px;margin-right:0px;margin-left:0px;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column38223_8b4e41-59 inner-column-2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading38223_f7711d-47, .wp-block-kadence-advancedheading.kt-adv-heading38223_f7711d-47[data-kb-block=\"kb-adv-heading38223_f7711d-47\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_f7711d-47 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_f7711d-47[data-kb-block=\"kb-adv-heading38223_f7711d-47\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_f7711d-47 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_f7711d-47[data-kb-block=\"kb-adv-heading38223_f7711d-47\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_f7711d-47, .wp-block-kadence-advancedheading.kt-adv-heading38223_f7711d-47[data-kb-block=\"kb-adv-heading38223_f7711d-47\"]{text-align:center!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_f7711d-47, .wp-block-kadence-advancedheading.kt-adv-heading38223_f7711d-47[data-kb-block=\"kb-adv-heading38223_f7711d-47\"]{font-size:var(--global-kb-font-size-lg, 2rem);text-align:center!important;}}<\/style>\n<h2 class=\"kt-adv-heading38223_f7711d-47 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading38223_f7711d-47\">Section 10: Protect your nonprofit from scams and fraud<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading38223_4d2a33-21, .wp-block-kadence-advancedheading.kt-adv-heading38223_4d2a33-21[data-kb-block=\"kb-adv-heading38223_4d2a33-21\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading38223_4d2a33-21 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading38223_4d2a33-21[data-kb-block=\"kb-adv-heading38223_4d2a33-21\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading38223_4d2a33-21 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading38223_4d2a33-21[data-kb-block=\"kb-adv-heading38223_4d2a33-21\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading38223_4d2a33-21, .wp-block-kadence-advancedheading.kt-adv-heading38223_4d2a33-21[data-kb-block=\"kb-adv-heading38223_4d2a33-21\"]{text-align:center!important;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading38223_4d2a33-21, .wp-block-kadence-advancedheading.kt-adv-heading38223_4d2a33-21[data-kb-block=\"kb-adv-heading38223_4d2a33-21\"]{text-align:center!important;}}<\/style>\n<p class=\"kt-adv-heading38223_4d2a33-21 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading38223_4d2a33-21\">This section builds on the safeguards you&#8217;ve learned to help protect your nonprofit\u2019s information, accounts, and funds from cybercriminals who use deception to persuade people into taking unsafe actions.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns38223_582bfc-8e{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:flex-start;align-items:center;}.kt-btns38223_582bfc-8e .kt-button{font-weight:normal;font-style:normal;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn.kb-btns38223_582bfc-8e{justify-content:center;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn.kb-btns38223_582bfc-8e{justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns38223_582bfc-8e\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn38223_ae3c4d-78.kb-button{width:initial;}<\/style><a class=\"kb-button kt-button button kb-btn38223_ae3c4d-78 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-inherit kt-btn-has-text-true kt-btn-has-svg-false wp-block-button__link wp-block-kadence-singlebtn\" href=\"https:\/\/knowledgeflow.org\/resource\/section-10-protect-your-nonprofit-from-scams-and-fraud\/\"><span class=\"kt-btn-inner-text\">See Section 10<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cybersecurity Starter Kit Section 9: Respond to incidents and assess notification needs In this section, you&#8217;ll learn to: Responding to&#8230;<\/p>","protected":false},"featured_media":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"resource-type":[],"topic":[],"resource-initiative":[],"class_list":["post-38223","resource","type-resource","status-publish","format-standard","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/knowledgeflow.org\/uk\/wp-json\/wp\/v2\/resource\/38223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knowledgeflow.org\/uk\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/knowledgeflow.org\/uk\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":4,"href":"https:\/\/knowledgeflow.org\/uk\/wp-json\/wp\/v2\/resource\/38223\/revisions"}],"predecessor-version":[{"id":38290,"href":"https:\/\/knowledgeflow.org\/uk\/wp-json\/wp\/v2\/resource\/38223\/revisions\/38290"}],"wp:attachment":[{"href":"https:\/\/knowledgeflow.org\/uk\/wp-json\/wp\/v2\/media?parent=38223"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/knowledgeflow.org\/uk\/wp-json\/wp\/v2\/resource-type?post=38223"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/knowledgeflow.org\/uk\/wp-json\/wp\/v2\/topic?post=38223"},{"taxonomy":"resource-initiative","embeddable":true,"href":"https:\/\/knowledgeflow.org\/uk\/wp-json\/wp\/v2\/resource-initiative?post=38223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}