KnowledgeConnect – Surveys September 27, 2022March 13, 2023 KnowledgeConnect – Family and Friends of Seniors Survey 1. This survey is intended to be completed by individuals who had a family member or friend who was of senior age and living independently during the pandemic closures and restrictions. If this does not apply to you please return to the main page and complete the survey(s) that apply to your situation during the pandemic. Thank you.(Required) I had a family member or friend of senior age and living independently during the pandemic 2. Do you feel that your senior family/friend had sufficient contact with family and friends during the pandemic restrictions? Yes No 3. BEFORE the pandemic restrictions, did your senior family/friend have access to an internet-connected device (computer/laptop, tablet, Ipad, cellular phone)? The family/friend had access to an internet-connected device in their home The family/friend had access to an internet-connected device outside their home (ie. community centre, public library, etc.) The family/friend had no access to an internet-connected device Not sure 4. DURING the pandemic restrictions, did your senior family/friend have access to an internet-connected device (computer/laptop, tablet, Ipad, cellular phone)? The family/friend had access to an internet-connected device inside their home The family/friend had no access to an internet-connected device Not sure 5. Which of the following do you think were barriers to your senior family/friend's access to an internet-connected device (computer/laptop, tablet, Ipad, cellular phone)? There were no barriers; the family/friend had access to an internet-connected device in their home Budget to purchase a device Lack of knowledge about using a device Lack of knowledge about choosing and purchasing a device Fear of being scammed or taken advantage of when purchasing or using a device Lack of wifi or internet access due to cost Lack of wifi or internet access due to location of residence Other 5.1 Please comment 6. If you had a virtual visit with your senior family/friend during the pandemic (ie. a video call where you could both see and hear each other), which programs or platforms did you use? WhatsApp Zoom Google Meet Unsure of which programs were used None – there was no opportunity to connect virtually with my family/friend Other 6.1 Please comment 7. Which of the following devices did you and your family/friend utilize for virtual visits? Laptop Ipad/Tablet Cellular phone Desktop computer Unsure None – there was no opportunity to connect virtually with my family/friend Other 7.1 Please comment 8. Was the device YOU used to connect virtually with your family/friend: Owned PRIOR to the pandemic restrictions Purchased DURING the pandemic restrictions Donated by the community or family/friends Unsure None – I had no access to an internet-connected device Other 8.1 Please comment 9. Was the device YOUR SENIOR FAMILY/FRIEND used to connect virtually with you: Owned PRIOR to the pandemic restrictions Purchased DURING the pandemic restrict Donated by the community or family/friends Unsure None – there was no opportunity to connect virtually with my family/friend Other 9.1 Please comment 10. Which of the following, if any, frustrations did you experience related to technology when connecting virtually with your family/friend? No frustrations The software program/platform was difficult to learn and use The connection was poor (ie. choppy audio or video) It was difficult to schedule virtual visits with family/friend I did not have a device (computer/cellular phone/tablet, etc.) available I did not have wifi or internet connection available Other 10.1 Please comment 11. Which of the following, if any, general frustrations did you experience when connecting virtually with your family/friend? No frustrations It was difficult to hear each other during the virtual visit It was difficult to see each other during the virtual visit Other 11.1 Please comment 12. Which of the following would you say are some of the challenges for your senior family/friend with conducting virtual visits? Their physical challenges Their cognitive challenges Their sight challenges Their hearing challenges Other 12.1 Please comment 13. Was your own comfort with the technology (either your device or the software used) a factor in the success of connecting virtually with your senior family/friend? I was already comfortable with the technology and found the virtual visits easy to manage I was not comfortable with the technology but received help from a family member, friend or other resource I was not comfortable with the technology and could not participate in virtual visits Other 13.1 Please comment 14. Was your senior family/friend's comfort with the technology (either their device or the software used) a factor in the success of connecting virtually with them? They were already comfortable with the technology and found the virtual visits easy to manage They were not comfortable with the technology but received help from a family member, friend or other resource They were not comfortable with the technology and could not participate in virtual visits Other 14.1 Please comment 15. What worked well when connecting virtually with your senior family/friend?16. Are there any other comments you would like to include regarding your experience with virtual visits and use of technology during the pandemic?PhoneThis field is for validation purposes and should be left unchanged. KnowledgeConnect – LTC Facility Staff Survey 1. This survey is intended to be completed by LTC staff who worked during the pandemic closures and restrictions. If this does not apply to you please return to the main page and complete the survey(s) that apply to your situation during the pandemic. Thank you(Required) I worked at a LTC facility during the Covid pandemic. 2. Overall, how would you describe the level of impact to the residents' mental and emotional well-being caused by the pandemic-related restrictions? Extremely negative impact Somewhat of a negative impact No impact Positive impact 3. BEFORE the pandemic, did the residents in your LTC facility have access to, and/or assistance with, a laptop, tablet, Ipad, or regular computer? The residents often had access to, and/or assistance with a laptop, tablet, Ipad, or regular computer The residents occassionally had access to, and/or assistance with a laptop, tablet, Ipad, or regular computer The residents rarely or never had access to, and/or assistance with a laptop, tablet, Ipad, or regular computer 4. DURING the pandemic restrictions, did the residents in your LTC facility regularly have access to, and/or assistance with, a laptop, tablet, Ipad, or regular computer? The residents often had access to, and/or assistance with a laptop, tablet, Ipad, or regular computer The residents occassionally had access to, and/or assistance with a laptop, tablet, Ipad, or regular computer The residents rarely or never had access to, and/or assistance with a laptop, tablet, Ipad, or regular computer 5. Do you feel that the residents in your LTC facility had sufficient contact with family and friends during the pandemic restrictions? Yes No 6. Which of the following do you think were the barriers to increasing the residents' access to, and/or assistance with, a laptop, tablet, Ipad, or regular computer? There were no barriers; the residents at my LTC facility had regular and frequent access to, and/or assistance with, a laptop, tablet, Ipad, or regular computer Budget Lack of available staff to assist Lack of staff training to assist Lack of devices Lack of wifi or internet access Lack of direction from management Other 6.1 Please comment 7. When assisting residents to connect with family and friends virtually, which of the following programs or platforms did your LTC facility utilize? WhatsApp Zoom Google Meet Unsure Other 7.1 Please comment 8. When assisting residents to connect with family and friends virtually, which of the following devices did your LTC facility utilize? Laptop Ipad/Tablet Cellular phone Desktop computer Unsure Other 8.1 Please comment 9. Were some of the devices used: Owned by the LTC facility PRIOR to the pandemic restrictions Purchased by the LTC facility DURING the pandemic restrictions Donated by the community Staff’s personal devices Unsure Other 9.1 Please comment 10. Which of the following, if any, frustrations did staff experience when assisting residents to connect virtually with family and friends? No frustrations The platform was difficult to learn to use The connection was poor (ie: choppy audio or video) It was difficult or time-consuming to schedule virtual visits with family and friends Other 10.1 Please comment 11. Which of the following, if any, frustrations did residents express when connecting virtually with family and friends? No frustrations It was difficult to hear during the virtual visit It was difficult to see during the virtual visit The virtual vists were too short The virtual visits were not frequent enough The virtual visits were not private (staff or other residents were nearby) Other 11.1 Please comment 12. Which of the following, if any, frustrations did the family and friends express when connecting virtually with the residents at your LTC facility? No frustrations It was difficult to hear during the virtual visit It was difficult to see during the virtual visit The virtual vists were too short The virtual visits were not frequent enough The virtual visits were not private (staff or other residents were nearby) Other 12.1 Please comment 13. Which of the following would you say are the biggest resident challenges with conducting virtual visits in a LTC facility environment? The residents’ physical challenges The residents’ cognitive challenges The residents’ sight challenges The residents’ hearing challenges Other 13.1 Please comment 14. What worked well when assisting residents to connect virtually with family and friends?15. Were staff provided with technical training on the platforms to be used to conduct virtual visits? Yes No Not sure 16. Were staff provided with training on online privacy or protecting personal information online before assisting residents with virtual visits? Yes No Not sure 17. Are there any other comments you would like to include regarding the LTC residents' experience with virtual visits and use of technology during the pandemic restrictions?PhoneThis field is for validation purposes and should be left unchanged. KnowledgeConnect – LTC Resident Family and Friend Survey 1. This survey is intended to be completed by individuals who had a family member or friend living in a LTC facility during the pandemic closures and restrictions. If this does not apply to you please return to the main page and complete the survey(s) that apply to your situation during the pandemic. Thank you(Required) I had a family member or friend living at a LTC facility during the Covid pandemic. 2. Overall, how would you describe the level of impact to your mental and emotional well-being caused by the pandemic-related restrictions at the LTC facility? Extremely negative impact Somewhat of a negative impact No impact Positive impact 3. BEFORE the pandemic, did your family/friend living in the LTC facility have access to, and/or assistance with, an internet-connected device (computer/laptop, tablet, Ipad, or cellular phone)? The residents often had access to, and/or assistance with, an internet-connected device The residents occasionally had access to, and/or assistance with, an internet-connected device The residents rarely or never had access to, and/or assistance with, an internet-connected device Not sure Other 3.1 Please comment 4. DURING the pandemic restrictions, did your family/friend living in the LTC facility regularly have access to, and/or assistance, with an internet-connected device (computer/laptop, tablet, Ipad, or cellular phone)? The residents often had access to, and/or assistance with, an internet-connected device The residents occasionally had access to, and/or assistance with, an internet-connected device The residents rarely or never had access to, and/or assistance with, an internet-connected device Not sure Other 4.1 Please comment 5. Do you feel that your family/friend living in the LTC facility had sufficient contact with family and friends during the pandemic restrictions? Yes No Other 5.1 Please comment 6. BEFORE the pandemic restrictions, did your family/friend's LTC facility staff assist them to have virtual visits with you? Yes No Other 6.1 Please comment 7. DURING the pandemic restrictions, did your family/friend's LTC facility staff assist them to have virtual visits with you? Yes No Other 7.1 Please comment 8. DURING the pandemic, which of the following do you think were barriers to increasing your family/friend's access to, and/or assistance with, an internet-connected device to conduct virtual visits? There were no barriers; the residents at the LTC facility had regular and frequent access to, and/or assistance with, an internet-connected device and conducted virtual visits Budget Lack of available staff to assist Lack of staff training to assist Lack of devices Lack of wifi or internet access Lack of direction from management Other 8.1 Please comment 9. Which of the following programs or platforms did the LTC facility utilize for virtual vists with your family/friend? WhatsApp Zoom Google Meet Unsure None – there was no opportunity to connect virtually with my family/friend living in the LTC facility Other 9.1 Please comment 10. Which of the following devices did your LTC facility utilize for virtual visits with your family/friend? Laptop Ipad/Tablet Cellular phone Desktop computer Unsure None – there was no opportunity to connect virtually with my family/friend living in the LTC facility Other 10.1 Please comment 11. Were some of the devices used: Owned by the LTC facility PRIOR to the pandemic restrictions Purchased by the LTC facility DURING the pandemic restrictions Donated by the community Staff’s personal devices Unsure None – there was no opportunity to connect virtually with my family/friend living in the LTC facility Other 11.1 Please comment 12. Which of the following, if any, frustrations did you experience related to technology when connecting virtually with your family/friend living in the LTC facility? No frustrations The platform used was difficult to learn The connection was poor (ie: choppy audio or video) It was difficult to schedule virtual visits with family/friend I did not have an internet-connected device available I did not have wifi or internet connection available Other 12.1 Please comment 13. Which of the following, if any, general frustrations did you experience when connecting virtually with your family/friend living at the LTC facility? No frustrations It was difficult to hear during the virtual visit It was difficult to see during the virtual visit The virtual vists were too short The virtual visits were not frequent enough The virtual visits were not private (staff or other residents were nearby) Other 13.1 Please comment 14. Which of the following would you say are the biggest challenges for your family/friend living in the LTC facility with conducting virtual visits? The residents’ physical challenges The residents’ cognitive challenges The residents’ sight challenges The residents’ hearing challenges Other 14.1 Please comment 15. What worked well when connecting virtually with your family/friend living in the LTC facility?16. Were the LTC facility staff able to assist you with any technical issues that occurred during the virtual visits? Yes No Not applicable Other 16.1 Please comment 17. Was your own comfort with the technology (either your device or the software used) a factor in the success of connecting virtually with your family/friend living in the LTC facility? I was already comfortable with the technology and found the virtual visits easy to manage I was not comfortable with the technology but received help from the LTC facility staff I was not comfortable with the technology but received help from another family member, friend or other resource I was not comfortable with the technology and could not participate in the virtual visits I did not have an internet-connected device available and could not participate in the virtual visits Other 17.1 Please comment 18. Are there any other comments you would like to include regarding your experience with virtual visits and use of technology during the pandemic restrictions at the LTC facility?PhoneThis field is for validation purposes and should be left unchanged. KnowledgeConnect – Seniors Living Independently Survey 1. This survey is intended to be completed by individuals who were of senior age and living independently during the pandemic closures and restrictions. If this does not apply to you please return to the main page and complete the survey(s) that apply to your situation during the pandemic. Thank you.(Required) I am of senior age and living independently during the pandemic 2. BEFORE the pandemic, did you have access to an internet-connected device (laptop/computer, tablet, Ipad, cellular phone)? I had access to an internet-connected device in my home I had access to an internet-connected device outside of my home (ie. community centre, public library, etc.) I had no access to an internet-connected device Not sure 3. DURING the pandemic restrictions, did you have access to an internet-connected device (laptop/computer, tablet, Ipad, cellular phone)? I had access to an internet connected device inside my home I had no access to an internet connected device Other 3.1 Please comment 4. Which of the following were barriers to your access to an internet-connected device (laptop, tablet, Ipad, cel phone or regular computer)? There were no barriers; I had access to an internet-connected device (cellular phone, laptop, tablet, Ipad, or regular computer) in my home Budget to purchase a device Lack of knowledge about using a device Lack of knowledge about choosing and purchasing a device Fear of being scammed or taken advantage of when purchasing or using a device Lack of wifi or internet access due to cost Lack of wifi or internet access due to location of residence Other 4.1 Please comment 5. Do you feel that you had sufficient contact with family and friends during the pandemic restrictions? Yes No 6. Which, if any, of the following devices do you use regularly? Laptop/computer Cellular phone Tablet/Ipad None Other 6.1 Please comment 7. How would you rate your comfort level with using the internet for online banking, online shopping, online research, etc.? Very Comfortable Comfortable Neutral Uncomfortable Very Uncomfortable 8. On average, during the pandemic how often did you use the regular telephone (land line phone) for verbal conversation? Never Occasionally Weekly Daily Other 8.1 Please comment 9. On average, during the pandemic how often did you use a cellular phone for verbal conversation? Never Occasionally Weekly Daily Other 9.1 Please comment 10. On average, during the pandemic how often did you use a computer/laptop/tablet/cellular phone for email or text conversation? Never Occasionally Weekly Daily Other 10.1 Please comment 11. On average, during the pandemic how often did you use a computer/laptop/tablet/cellular phone for virtual conversations? (ie. a video call or videoconference where you could both see and hear the other individual) Never Occasionally Weekly Daily Other 11.1 Please comment 12. If you connected virtually with your family/friends during the pandemic, which programs or platforms did you use? WhatsApp Zoom Google Meet Unsure of which programs were used None – there was no opportunity to connect virtually with my family/friends Other 12.1 Please comment 13. When selecting a platform or program to use for virtual visits, which of the following did you consider? Recommendations from friends and family Cost Ease of use Security and privacy of the platform/program Expert reviews or opinions Other 13.1 Please comment 14. Have you ever read the Privacy Policy of the platform or program you used for virtual visits? Yes No Unsure of what a Privacy Policy is Other 14.1 Please comment 15. Which of the following devices did you use to connect virtually with family/friends? Laptop Ipad/Tablet Cellular phone Desktop computer Unsure None – there was no opportunity to connect virtually with my family/friends Other 15.1 Please comment 16. Was the device you used to connect virtually with your family/friends: Owned PRIOR to the pandemic restrictions Purchased DURING the pandemic restrictions Donated by the community or family/friends Unsure None – there was no opportunity to connect virtually with my family/friends Other 16.1 Please comment 17. Which of the following, if any, frustrations did you experience related to technology when connecting virtually with your family/friends? No frustrations The software program/platform was difficult to learn and use The connection was poor (ie. choppy audio or video) It was difficult to schedule virtual visits with family/friend I did not have a device (computer/cellular phone/tablet, etc.) available I did not have wifi or internet connection available Other 17.1 Please comment 18. Which of the following, if any, general frustrations did you experience when connecting virtually with your family/friends? No frustrations It was difficult to hear each other during the virtual visit It was difficult to see each other during the virtual visit Other 18.1 Please comment 19. What would you say are the biggest challenges for you as a senior with connecting virtually with family/friends? Physical challenges Sight challenges Hearing challenges None Other 19.1 Please comment 20. Was your comfort with the technology (either your device or the software used) a factor in the success of connecting virtually with your family/friends? I was already comfortable with the technology and found the virtual visits easy to manage I was not comfortable with the technology but I managed to use it somewhat successfully I was not comfortable with the technology but received help from a family member, friend or other resource I was not comfortable with the technology and could not participate in virtual visits Other 20.1 Please comment 21. When you required assistance with your device or software, which of the following did you utilize? I did not require assistance with my device or software during the pandemic I contacted the support department of my cellular phone provider I searched online for a support company to contact I conducted my own online research I contacted a friend/family member I utilized a remote support application which allowed the person assisting me to access my computer Other 21.1 Please comment 22. What worked well when virtually connecting with your family/friends?23. Are there any other comments you would like to include regarding your experience with virtual visits and use of technology during the pandemic?NameThis field is for validation purposes and should be left unchanged.
